About the Opportunity
We are actively expanding our Enterprise Service Desk and seeking highly motivated Help Desk Technicians to join our team in McLean, VA. In this role, you won't just be reading from a script-you will be the first point of contact diagnosing, identifying, and resolving complex technical issues for a large, highly technical user base. You will be supporting the researchers, engineers, and staff behind some of the most critical technology and security initiatives in the country.
We are committed to setting you up for success. Your journey begins with 5 to 6 weeks of dedicated, hands-on training and shadowing with a Subject Matter Expert (SME) to ensure you are fully confident in our ticketing procedures, enterprise tools, and security protocols before taking on the queue independently.
This is a true contract-to-hire opportunity designed to bring dedicated technicians into our organization permanently. If you are looking to build a long-term career within a highly secure, enterprise-level environment, this is the perfect place to do it.
What You Will Do
What You Bring to the Team
Preferred Qualifications
(Not required, but highly valued!)
Why Join Us?
This role places you at the heart of an enterprise infrastructure, offering the chance to build your skills across multiple operating systems and networks. With a generous hybrid schedule (3 days remote), robust initial training, a highly tenured team, and a clear path toward permanent employment, this is the perfect opportunity to elevate your IT support career.
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