Job Description

Job Description

Job Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

We have full time an part time openings.

• Handle customer complaints as necessary
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Connect with the housekeeping department to ensure guest accommodations are ready

• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Working knowledge of Microsoft Office and reservation management systems
• Has experience answering telephone calls and troubleshooting stressful situations
• High school graduate, GED recipient, or equivalent
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills

Set a pace that suits you at Residence Inn Philadelphia Glen Mills/Concordville, an extended-stay hotel located near Philadelphia in Glen Mills, PA. Whether you're with us for a few days, a few weeks, or a few months, we know your daily routine matters. Find our hotel easily accessible from I-95 and conveniently located near downtown Philadelphia, Philadelphia International Airport, West Chester, and Wilmington, DE.

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